No spam. Early access + locked-in launch pricing for signups.
Nigeria has 40M+ registered businesses, 90M active WhatsApp users, and virtually zero AI-powered FAQ infrastructure. We're changing that.
One platform. Unlimited channels. Built on enterprise-grade infrastructure with GenAI at its core.
Upload your documents, policies, or FAQs and the platform automatically chunks, embeds, and indexes them. Every answer is grounded in your content via Retrieval-Augmented Generation. no hallucinations.
Beta ReadyFull WhatsApp API integration. Your customers ask questions on the channel they already use daily. your AI assistant answers instantly, 24/7, in their language.
Beta ReadyA single JavaScript snippet embeds a fully branded AI FAQ chat widget on any website. No backend required from you. the widget calls our API directly over HTTPS.
Beta Ready40% of Nigerian mobile users are on feature phones. Our USSD integration via Africa's Talking brings AI-powered FAQ access to every phone, on 2G, no data required.
Coming SoonNative understanding of English, Nigerian Pidgin, Yoruba, Hausa, and Igbo. Queries auto-detected, translated internally, answered, then returned in the customer's original language.
Coming SoonAuthenticated HTTP API for developers and enterprises. 50 req/s on Growth, unlimited on Enterprise. Integrate faq.ng into your mobile app, CRM, or call-centre software in hours.
Beta ReadyTrack query volumes, answer accuracy, unanswered questions, response times, and cost per query. AI-generated weekly summaries highlight gaps in your knowledge base automatically.
Coming SoonData residency enforced per Nigerian data protection regulations. Tenant data fully isolated. Per-tenant data deletion API. DPA templates for enterprise clients.
Q4 2026Built on fully managed cloud infrastructure. Zero idle cost. Handles 0 to millions of concurrent requests automatically. Pay only for what you use. no servers to manage, ever.
Beta ReadyA nightly AI workflow scans unanswered queries, clusters them by topic, and drafts answer suggestions for your review. Your knowledge base improves automatically over time.
Coming SoonText-based FAQ access via SMS for customers without WhatsApp or data. Session-based conversation management handles multi-step queries over standard SMS.
Q4 2026Accept voice notes and audio queries on WhatsApp. Transcribed, understood, and answered. making the platform accessible for low-literacy users.
Year 2Every business on faq.ng is discoverable via the public faq.ng chatbot. Anyone can ask any question and get routed to the most relevant business. free organic exposure for every tenant.
Coming SoonBid to appear first when users ask questions related to your business on the public faq.ng bot. Pay per click. Drive qualified, intent-driven traffic directly to your branded FAQ page.
Coming SoonUpload your content once. Your AI assistant handles every customer question instantly. on any channel, in any language, 24/7.
Add your FAQs, policy documents, product guides, or any text. faq.ng reads and understands it all automatically. no coding needed.
Pick where you want to serve customers. WhatsApp, your website, USSD, or SMS. One toggle, and you're live on that channel.
When a customer asks a question, your assistant finds the right answer from your content and replies in their language. under 200ms.
See which questions come up most, what customers can't find answers to, and get suggested content to fill those gaps automatically.
Nigerian businesses receive thousands of the same questions every week. Every one costs time, money, and customer patience.
A fintech receives this exact question 400+ times a week on WhatsApp. Each reply takes 3–5 minutes of an agent's time, at ₦800–₦2,000 per resolution.
E-commerce businesses have agents spending 60% of their day answering questions their website already answers. just not in a way customers can find.
Government agencies field the same citizen questions thousands of times daily across phone, walk-in, and social media. with no automated solution in place.
70% of Nigerian support queries go unanswered after business hours. Customers lose trust. or go to a competitor who does respond.
Your AI assistant replies in under 200ms. day or night, weekend or public holiday. without a single agent involved.
Compared to ₦800–₦2,000 per manual resolution. The savings alone pay for the platform many times over within the first month.
English, Pidgin, Yoruba, Hausa, or Igbo. customers ask in their language, your assistant replies in the same. No friction.
The platform spots unanswered questions and suggests new content. Your knowledge base improves automatically. no manual review required.
Here's exactly what your customers experience the moment faq.ng goes live. across WhatsApp, your website, and USSD.
ExampleBank MFB receives over 8,000 WhatsApp messages per week. 72% are repetitive questions about account opening, transfers, fees, and card services. answered manually by 14 agents.
The same 8,000 weekly queries answered automatically. Agents now focus only on escalations. reducing repetitive workload by over 70%.
If your business answers questions, faq.ng can handle them. Here's how different industries use the platform.
Handle the repetitive questions that flood your support channels every day. instantly, accurately, and compliantly.
Customers who get instant answers buy more and return more often. Guide them to the right product or answer, every time.
Government agencies handle millions of citizen enquiries. faq.ng handles the FAQs so staff can focus on complex cases.
Appointment bookings, visiting hours, test requirements. patients get accurate answers immediately, in any language.
Thousands of students and parents ask the same questions during admission season. Your AI assistant answers all of them simultaneously.
The most common logistics question, answered automatically. Customers track, report issues, and get ETAs without calling your team.
faq.ng isn't only customer-facing. Deploy a private internal knowledge base for your staff. HR, IT, Finance, Ops. so your team gets instant answers without bothering anyone.
HR gets 50 emails a month about leave policy. IT answers the same "how do I reset my VPN?" question daily. Finance gets pinged every week about expense submission deadlines. faq.ng ends all of that.
Leave policy, payroll dates, benefits, onboarding checklists, disciplinary procedures. staff get answers instantly on Slack or WhatsApp without emailing HR.
Password resets, VPN setup, software access requests, equipment procedures. deflect 60%+ of Level 1 IT tickets before they're even raised.
Expense submission deadlines, approval workflows, petty cash limits, audit requirements. staff always have the right answer without chasing the finance team.
New hires can ask anything and get instant, accurate answers. reducing the first 90-day burden on managers and HR by giving new joiners a 24/7 guide.
SOPs, process guides, escalation matrices. instead of digging through folders, staff ask in plain language and get the exact procedure in seconds.
One faq.ng integration covers all your customer-facing channels and your internal staff channels simultaneously.
Sophisticated NLP supporting Nigeria's major languages and expanding to Ghana and Kenya in Year 2.
From solo SMEs to federal agencies. if your team is drowning in the same questions every week, faq.ng is your fix.
A visual editor to create, manage, and grow your knowledge base. no technical skills needed. Import from anywhere.
Upload a PDF, paste a webpage URL, or type directly. faq.ng reads it, structures it, and makes it instantly searchable. across all your channels.
A real-time dashboard that shows what's working, what's failing, and what content you're missing. so you can improve every week.
Most businesses don't know what questions customers are asking. faq.ng surfaces every gap. automatically. with AI-drafted answers ready for your review.
See how many questions come in per hour, day, or week. broken down by channel and language.
Every question your knowledge base couldn't answer lands here, with AI-suggested answers ready to publish in one click.
After each answer, customers can rate it. You see which topics score low and need better content.
Download weekly reports as CSV or PDF. Share with your team or present to management. one click.
Built-in features that make faq.ng a complete customer support solution. not just a chatbot.
When the AI can't answer. or when a customer asks to speak to a person. faq.ng hands off to a live agent instantly, with the full conversation history attached. No context lost.
Beta ReadyYour logo, your colours, your tone of voice. The assistant can be configured to match your brand personality. formal for banks, friendly for retail, authoritative for government.
Beta ReadyAdd team members with different permission levels. Admins can edit content, Editors can draft answers, Viewers can read reports. Audit logs track every change.
Coming SoonEnterprise clients can use their own domain. help.yourcompany.com. instead of the faq.ng subdomain. Full SSL included.
Browse and install pre-built FAQ packs for your industry. banking, e-commerce, logistics, healthcare. Ready in seconds. Sell your own templates and earn on the platform.
Coming SoonConnect to popular CRM and support platforms. Escalated conversations sync automatically. no copy-pasting, no dropped context between AI and human support.
Q4 2026Set a minimum confidence level for answers. If the AI isn't sure enough, it declines to answer and routes to a human. so your customers never receive a wrong answer.
Beta ReadySend proactive messages to your WhatsApp subscribers. announce downtime, share policy updates, or push important FAQs before customers even need to ask.
Coming SoonGo beyond your plan limit? No service interruption. Additional queries are billed transparently at ₦4/query (Starter) or ₦2/query (Growth). no surprise invoices.
Beta ReadyTransparent about our progress. Here's the full build plan. from beta to global expansion.
All plans include a free FAQ review. No hidden fees. Everything in Naira.
Available from ₦500K/month. Every Growth, Premium, and Enterprise tenant gets a fully managed, branded FAQ page on their own subdomain. live in minutes, maintained forever.
No web hosting. No developers. No maintenance. We handle everything. you just upload your content and share the link.
Your page lives at yourcompany.faq.ng. shareable, memorable, and professional from day one.
Upload your logo and set your brand colours. your FAQ page looks like it was built by your design team.
Every subdomain ships with a free SSL certificate. Your customers see the lock icon. always.
Updates, uptime, scaling, backups. all managed by faq.ng. Your team doesn't touch a server.
Examples
Every paying customer who signs up with your referral link earns you one free month of service. automatically credited to your account, no forms needed.
faq.ng is a public platform where anyone in Nigeria can search any question and get verified answers from real businesses. Every result is a trusted business FAQ. And businesses can sponsor results to drive qualified traffic directly to them.
When someone searches on faq.ng, they get results from every business on the platform. ranked by relevance, verified by the business itself. No fake information, no outdated blog posts. Just real answers from real businesses.
Every FAQ you publish on your faq.ng page is automatically indexed and searchable on the public engine. Free traffic with zero extra effort.
Bid to appear at the top for specific search queries. Only pay when someone clicks your result. Set daily budgets, pause anytime. no contracts.
A bank can sponsor the entire "Money Transfers" category. A hospital can own "Healthcare FAQs". Premium placement across every search in that topic.
Every search result links to your branded FAQ page. not a third-party site. You own the landing experience and the conversation that follows.
Revenue this unlocks for faq.ng
Thousands of verified business FAQs, organised by topic. searchable, shareable, always up to date.
faq.ng finds verified answers from the actual business, in your language, on the channel you use.
| Feature | Generic Search | faq.ng Search |
|---|---|---|
| Answers verified by the actual business | ✗ Often outdated blogs | ✓ Always from the source |
| Nigerian languages (Pidgin, Yoruba, Hausa) | ✗ English only results | ✓ All 5 languages |
| Ask as a conversation, not keywords | ~ Limited | ✓ Natural language |
| Results lead directly to a business chat | ✗ Random websites | ✓ Direct to FAQ chat |
| Works on USSD for feature phones | ✗ Internet required | ✓ Any phone, any network |
| Business can update answers in real time | ✗ Requires SEO wait | ✓ Instant, no SEO needed |
Last updated: June 2026
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